Conflict is inevitable among any team, but especially during high stress situations, such as health care. As a health care leader, you will be called upon to resolve conflict on your team and within your organization. Not only will you have to manage conflict that occurs with you directly, but you will also have to handle situations where you were not present. The Vila Health challenge presents a scenario that you will review. After the review, prepare a PowerPoint presentation, accompanied by audio recording, that you would give to hospital leadership to train them on how to handle situations such as this.
Review the Vila Health mission, linked in the Resources.
Begin your presentation by providing background information into the problem and explain how a lack of cultural competence can compound already stressful situations and impede collaboration.
Describe the communication techniques that were used in this simulation that should not be used as they related to diverse cultures.
Discuss and recommend communication strategies that hospital leadership should promote within the organization going forward to resolve conflict like this in the future.
Explain the role of relationships on communication and the impact on teamwork and collaboration. Recommend strategies that could be implemented to improve the relationships between nursing and housekeeping in this situation.
PowerPoint presentation outline:
Cover slide: One slide that includes the name and number of the course, name of project, submission date, name of learner, and contact information.
Introduction slide: One slide that provides a brief overview of conflict resolution and the case study. This is the elevator speech of the case study and captures an overview in a list format. Provide two short paragraphs in the speaking notes to support the points made in the list.
Background slide: One slide that explains the background of the case study.
Analysis of the situation: A section of two slides that explains how a lack of cultural competence can compound already stressful situations and impede collaboration.
Communication slide 1: One slide that lists at least two communication strategies that leadership can use to help the organization resolve the conflict.
Communication slide 2: One slide that explains the role of relationships in communication. You may wish to discuss relationships between leaders and followers and leaders overseeing teams.
Communication slide 3: One slide that explains the role of communication on teamwork and collaboration.
Application of literature to the case study: Recommend strategies that could be implemented to improve the relationships between nursing and housekeeping.
Summary: One slide that sums up the case study.
References: This section should list, in APA format, the scholarly references used to create the plan, especially with regard to the review of the literature.