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do number 3 and 7

Topic: Improving Patient Satisfaction at a Hospital 
Presentation Nov. 9
Record Monday at 2pm

Introduction 

Background: Ashley 

Project Scope: Claudia

Study Objectives – AIM

SMART goal/project goal Nico

Scope of project what organization you’re representing- Hannah

Process flow diagram – Ashley

Root cause analysis (5 whys or fishbone diagram) Nico

Parietal chart- Claudia

Decision matrix (Solutions Priorities) – Hannah